Review guidelines

Anyone who has flown with their dog. You do not have to sign up: you give your name or a pseudonym and your email address, and you can choose to have your review shown without a name. We never show your email address.

The link in our email confirms your review; only then do we check it. A review that is not confirmed is deleted after 14 days.

You can review an airline or a carrier more than once, after each flight for example. If someone has several reviews under their name, only the newest counts towards the average.

We do not check whether someone really flew with the airline or bought the carrier: we ask for no booking, ticket or receipt. What we make sure of is that a confirmed email address stands behind every review, and that its details fit together, for example whether the airline allowed dogs in the cabin at the time.

An AI reads every confirmed review first. It checks it against the rules below and looks at whether the details fit together. If it finds nothing, the review goes online automatically. If it finds something, or is unsure, a person looks at the review and decides. Only a person ever turns a review down.

Photos are checked the same way, each on its own. A review always goes online together with its photos.

The stars decide nothing: a review with one star goes online just like one with five. Most reviews are online within 48 hours, and you get an email as soon as yours can be seen.

Write your review in English or German. It appears in both languages: the translation is made by the AI too, and translated reviews say so.

We do not remove a review because it is negative, not even when an airline or a maker asks us to. We pay nobody for reviews and write none on behalf of others.

Carriers we have affiliate links for follow the same rules as all others. A commission changes neither which reviews appear nor their order (affiliate disclosure). The reviews do not count towards the Dog-Friendly Score, which rates each airline's rules.

On the airline review pages the newest flights come first, on the carrier pages the most recently written reviews. You can sort by most helpful and by stars and filter by kind of flight.

Every review has a "Report" link. Choose the reason; if it is about a photo, you pick the photo. A reported review stays online until we have looked at it: a report alone never takes a review down. If you leave your email address, we confirm that your report arrived and tell you what we decided.

You can report illegal content as a notice under the Digital Services Act. For that we need an explanation, your name, your email address and your statement that your details are accurate to the best of your knowledge. Depictions of child sexual abuse can be reported without name and email.

Reports about personal details and illegal content come first. If someone keeps sending reports that are clearly unfounded, we may leave their further reports aside; reports about personal details and illegal content are always looked at.

If we do not publish a review or a photo, or take it down later, you get an email with the reason, for photos one reason per photo. You are welcome to write the review again. We keep a review we turned down for 180 days after our decision, in case you object, and then delete it.

If you see it differently, write to us or send an email to hello@dogflightguide.com. We look at the decision again. You can also take legal action at any time.

A published review cannot be edited for now, but you can write a new one; of the reviews under your name, the newest then counts. To have a review deleted, write to us from the email address you confirmed it with. It disappears with the next update of the site.

Questions about reviews, objections to a decision and notices from authorities: hello@dogflightguide.com, in English or German. This address is also our point of contact under Articles 11 and 12 of the Digital Services Act. Who runs Dog Flight Guide is in the legal disclosure.